I sat down this afternoon and did what they said was going to be a 23 minute interview process. Basically, it was recording my answer to six questions, five of which were related to Incident or Problem Management and the sixth was asking if I would be willing to relocate to Phoenix. I was given a minute for each response.

It took WAY longer than 23 minutes. First I thought I’d do it on my phone, but then I thought I’d be fancy and do it on my iPad. However, SparkHire did not like either my Chrome or Safari browsers. Weird. Back to my phone, which had no problems.

The questions were along the lines of:

“What’s a root cause analysis and why is it important?”
“What are three critical elements during an incident?”
“Name three success factors for a Major Incident Management program.”
“What is the purpose of problem management in the incident lifecycle?”
“Describe the difference between an event and an alert, and how would you ensure alerts and events are working as expected?”

Yeah, I wrote out my answers and practiced them, but they were up on the big screen behind the phone as I was recording my answers.

Allegedly I will hear back from them in a week or two. We’ll see.

I am so tired.