Your semi-regular reminder that the time to check your room and lodge complaints is when you check in, not 12 hours later when you just got back from the club and find that things are not up to your high standards. At 3pm, we still have a plenty of open rooms and perhaps housekeeping staff on-site who can spruce things up for you. At 2am, I have nothing available to move you to and housekeeping will not be here for another 7 hours.

And no, we will not give you a comp upgrade at any time of the day just because the room does not look exactly like the picture on the website.